It’s More Humanizing<\/span><\/h2>\nWhen customers have the opportunity to talk to someone in person, it can greatly impact their shopping experience \u2013 and their overall impression of the business. Having a real person to converse with during a transaction is a powerful way to create a more humanizing environment. It sends the message that there\u2019s an actual human being on the other end of the transaction who represents this company and wants nothing more than for customers to leave happy. By taking the time to form a relationship, businesses are also showing how much they value each customer \u2013 ensuring they\u2019ll keep coming back again and again.<\/span><\/p>\nBuilding Rapport<\/span><\/h2>\nWhen you talk to someone, even when it is about business, there comes a moment where trust and rapport are developed. This can put customers at ease that you have their best interests in mind and makes them much more likely to do business with you. Even better, it\u2019s not just about doing business \u2013 having the opportunity for real connections can help foster genuine relationships with customers. After all, if they truly trust and feel comfortable talking to you, there won\u2019t be any guessing about what they need. That offers true value and convenience, making customers loyal and more likely to continue to your services again and again.<\/span><\/p>\nYou Can Upsell and Cross-Sell<\/span><\/h2>\nTalking with customers face-to-face offers an amazing opportunity to craft relationships, understand their needs, and recommend the perfect products or services for them. With a human touch, you can ask customers about what they have already purchased and suggest upgrades or accessories that could help them get the most out of their purchase. In addition to creating positive experiences for customers, upselling and cross-selling can lead to increased revenue as well. Having a person to talk to benefits both customers and businesses alike\u2014showing them that they are heard, understood, and taken care of by someone who is invested in their satisfaction.<\/span><\/p>\n<\/p>\n
As you can see, having a person to talk to during the customer experience can add immense value. It makes customers feel heard and appreciated, it allows you to build rapport and trust, it offers customers the chance to get their questions answered, it adds a humanizing touch, and it can help upsell and cross-sell products or services. All of these elements can make for an improved customer experience \u2013 one that keeps them coming back again and again. And in the end, that\u2019s what businesses should strive for every day. By providing quality customer service through person-to-person conversations, you can set your business apart from the competition by offering something truly special: personalization with a human touch.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"This blog post will dive into why customers prefer talking with another person over automated services or chatbots when they need help.<\/p>\n","protected":false},"author":3,"featured_media":8381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[37,97],"tags":[],"_links":{"self":[{"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/posts\/8380"}],"collection":[{"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/comments?post=8380"}],"version-history":[{"count":2,"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/posts\/8380\/revisions"}],"predecessor-version":[{"id":8384,"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/posts\/8380\/revisions\/8384"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/media\/8381"}],"wp:attachment":[{"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/media?parent=8380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/categories?post=8380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.smekdigital.com\/wp-json\/wp\/v2\/tags?post=8380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}